1. Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms. If you do not agree with any part of this policy, please do not use our services.

2. Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

• Account Information: Name, email address, phone number, and password (encrypted).
• Professional Data: Resumes, skills, work experience, and career preferences for job matching.
• Transaction Data: We collect details about payments to and from you and other details of products/services you have purchased from us.
• Usage Data: Pages visited, time spent, and interactions to improve user experience.

3. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website.
• Improve, personalize, and expand our website.
• Understand and analyze how you use our website.
• Process your transactions and send you related information, including purchase confirmations and invoices.
• Communicate with you for customer service, updates, and marketing (you may opt out anytime).
• Prevent fraudulent activity and enhance security.

4. Payment Processing

We use Razorpay as our third-party payment gateway to process payments securely. All transactions are encrypted and follow strict compliance standards.

• Data Security: We do not store your card data on our servers. Data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment.
• Your purchase transaction data is used only as long as is necessary to complete your purchase transaction.

5. Log Files and Cookies

Grappshop follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected includes IP addresses, browser type, ISP, date/time stamps, and exit pages. Like any other website, Grappshop uses 'cookies'. These cookies store information including visitors' preferences, and the pages that the visitor accessed or visited. You can choose to disable cookies through your browser settings, though some features may not function properly.

6. Sharing of Information

We do not sell, trade, or rent users' personal identification information to others. We may share information only in limited circumstances:

• Service Providers: Third-party companies (like Razorpay, hosting, analytics) to facilitate our Service.
• Compliance with Laws: We will disclose your personal information where required to do so by law or in response to valid requests by public authorities.
• Business Transfers: If Grappshop is involved in a merger, acquisition, or asset sale, your data may be transferred.

7. Data Protection Rights (GDPR / CCPA)

We want to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

To exercise any of these rights, please contact our Grievance Officer using the details below. We will respond within 30 days.

8. Children's Information

Grappshop does not knowingly collect any Personal Identifiable Information from children under the age of 18. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us immediately. We will take steps to remove that information from our servers.

9. Contact Us & Grievance Officer

If you have additional questions, require more information about our Privacy Policy, or wish to raise a grievance, do not hesitate to contact us. Our dedicated Grievance Officer will address your concerns promptly.

10. Updates to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.