Refund & Cancellation Policy
Effective Date: March 31, 2026
At Grappshop, we aim to ensure a great experience for all our users. Our Refund and Cancellation policy is designed to be transparent, fair, and easy to understand.
1. Cancellation Policy
Services: Users can cancel their subscription/order within 24 hours of purchase, provided the service has not yet been started or delivered.
Important: If you subscribed to a recurring plan, cancel before the next billing cycle to avoid future charges. Please check your confirmation email for plan details.
2. Refund Policy
Eligibility: Refunds are only applicable if the service delivered is not as described, if there is a technical failure on our platform, or if Grappshop fails to deliver the promised service.
| Service Type |
Refund Eligibility |
Conditions |
| Premium Job Postings |
Non-refundable |
Once the job posting is live & visible, no refunds are issued. |
| Featured Listings / Boost |
Non-refundable |
Service starts immediately after payment approval. |
| Subscription Plans (monthly/quarterly) |
Partial refund (within 7 days) |
If less than 20% of subscription period used, pro-rata refund may apply. After 7 days no refund. |
| Technical failure / undelivered service |
Full refund |
Verified failure from Grappshop side → 100% money back. |
- Timeline: Once a refund is approved, it will be processed and automatically credited to your original method of payment (via Razorpay) within 5 to 7 business days.
- Non-Refundable Services: Payments for premium job posts or featured listings are non-refundable once the service is live on the platform.
- Refund requests made after 15 days of purchase are generally not entertained unless there's a proven platform error.
Processing note: Depending on your bank or card issuer, it may take additional 2-3 days for the credit to reflect in your account.
3. Refund Request Process
- Send an email to info@grappshop.com with the subject line "REFUND REQUEST – [Order ID]"
- Include your registered email, phone number, and a clear explanation of the issue.
- Our team will review your request within 3 business days and notify you about approval or rejection.
- If approved, the refund will be initiated automatically via Razorpay gateway.
Razorpay protection: All refunds are processed through the same payment method you used. Grappshop never holds your card details.
4. Disputes & Chargebacks
If you believe a charge on your statement is incorrect, please contact us first before initiating a chargeback. Unauthorized chargebacks may result in account suspension. We are committed to resolving all payment disputes amicably.
- Any fraudulent refund claims may lead to permanent termination of account.
- For any payment discrepancy, reach out to our support team for immediate assistance.
5. Contact for Disputes & Support
If you have any issues with your payment, service delivery, or refund status, please reach out to us. Our grievance team responds within 48 hours (excluding weekends).
- Email: info@grappshop.com
- Phone: +91 9260936804
- Address: 10/5a, Khalasi Line, Kanpur, Uttar Pradesh - 208001
For faster resolution, always mention your Order ID and registered email.
6. Changes to This Refund Policy
Grappshop reserves the right to update or modify this refund policy at any time without prior notice. Changes will be posted on this page with an updated effective date. Your continued use of the platform after any modifications indicates acceptance of the updated policy.
If you have any questions regarding this refund policy, please contact us before making a purchase.